Custom Website Service Policy

Introduction

Tailored for businesses seeking a distinctive online presence, our service provides a comprehensive, start-to-finish web design and development process. This policy outlines our approach to building your custom site, detailing each step to ensure full transparency and a mutual understanding of expectations.

Service Process

1.) Discovery Session: The process begins with a thorough discovery session where we explore your business model, target audience, and digital objectives. This foundational step ensures that the custom website aligns perfectly with your strategic goals.

2.) Design and Layout: Leveraging the insights from the discovery session, we craft a unique design concept that reflects your brand’s ethos and appeals to your target market. This includes selecting suitable color schemes, typography, and site architecture.

3.) Content Population: Following your approval of the design, we populate the site with content that has been either supplied by you or created by us as per our agreement. This includes text, images, and videos that enhance user engagement.

4.) Review and Revisions: You will have the opportunity to review the initial version of the website. Here, you can suggest revisions or request additional features, allowing us to refine the site to better meet your expectations.

5.) Finalization: After implementing the changes, we enter a second review phase to ensure all elements are as per your final specifications. This is the step where we fine-tune details and confirm functionality across all aspects of the site.

6.) Publication and Training: Once you give the final nod, we proceed to publish your website. Post-launch, we provide comprehensive training on how to manage and update your site. This includes guides and tutorials tailored to the specific functionalities of your website.

Inclusions and Support

- First Year Hosting: The first year of hosting is included in the price of your custom site. This ensures a seamless integration and launch of your new website without additional hosting charges.

- Basic Maintenance: For the first 30 days post-launch, we include basic maintenance to handle any immediate needs or minor tweaks as you begin to engage with your new site. This period is crucial for adapting the site based on initial user feedback.

- Extended Maintenance Plan: We offer an ongoing maintenance plan, which can be subscribed to at a discounted rate for the first month. This plan covers everything from regular updates to advanced feature integrations and is billed monthly with a minimum commitment of three months.

Financial Terms

Pricing and Payment: Comprehensive cost breakdowns will be provided for the initial website development and any optional enhancements. We require a deposit to begin work, with the balance due upon project completion, prior to the website going live.

Renewal Terms: Prior to the expiration of your hosting term, we will provide detailed renewal options. This includes the costs associated with continued hosting, maintenance, and any additional services you might require.