Professional Hosting Service Policy

Introduction

Our professional hosting services are meticulously designed to support the growth and operational efficiency of small businesses online. This policy is crafted to ensure transparency and mutual understanding between our services and our clients throughout the service term.

Service Overview

Our Professional Hosting package includes comprehensive website setup tailored to your business needs, integration of essential widgets and components for enhanced functionality, and a standardized privacy policy to ensure your online operations adhere to best practices. The service is available at an annual cost of $419, which includes ongoing support for the duration of the term.

Demo and Consultation

We encourage prospective clients to take advantage of our free demo period. This allows you to experience our personalized service approach and make informed decisions about your website needs without any initial investment.

Payment and Renewal

Billing for our hosting services commences on the day your website is published, marking the start of your hosting term. We will provide timely reminders ahead of your renewal date to ensure you have all the necessary information to continue or adjust your services without interruption.

Cancellation and Refunds

You may cancel your hosting service within the first 7 days of activation. Should you decide to cancel within this window, a full refund will be issued. Please note that after this period, the service is non-refundable. Refunds are processed promptly and will be returned to the original payment method within 10 business days.

Service Modifications

Post-initial setup, you may request modifications to your website. Please be aware that some changes may incur additional costs, and once established, e-commerce setups cannot be downgraded. We are committed to accommodating your needs while maintaining the integrity and functionality of your website.

Data Ownership and Management

While you retain ownership of your site’s content, our hosting services are structured to maintain your site within our managed ecosystem, which provides enhanced features and widgets not typically available elsewhere. Transferring your site may result in a loss of functionality, which we can discuss to find the best solution.

Privacy and Data Security

We access client sites only when explicitly authorized to do so in documented form. Regular backups are part of our commitment to data security, ensuring that we are prepared for updates or the completion of hosting terms, safeguarding your information against loss.

Support and Maintenance

Our basic support covers troubleshooting, bug fixes, and minor updates. For more complex issues or enhancements, additional support is available and is billed on an hourly basis at $39/hr. All such tasks require your prior consent, ensuring there are no surprises in your billing.

Contacting Us

For further information or to address any queries regarding this policy or our services, please reach out to our dedicated support team via our official contact email provided during your service initiation.