Maintenance Service Policy

Overview of Maintenance Services

At Badlander Digital, we understand the importance of consistent, effective website maintenance. Our services are designed to cater to your entire account, irrespective of the number of websites you operate with us. This account-level approach ensures comprehensive support and maintenance across all your digital assets under our management.

Service Inclusions

1.) Comprehensive Account Maintenance: We provide maintenance services at the account level, covering all websites associated with your account. This holistic approach ensures uniform quality and performance across your digital portfolio.

2.) Backend Support: Our team manages essential backend operations including content updates, newsletter management, blog postings, and other client-related backend activities. We ensure that all your sites reflect current trends and updates.

3.) Custom Notion Workspace: Each maintenance plan includes a bespoke Notion workspace, designed specifically for your account’s needs. This workspace aids in streamlining operations and remains with you indefinitely, helping you manage and oversee all website activities effectively.

Service Exclusions

1.) Non-Digital Services: Our maintenance scope is focused on digital management and support. It does not include warehousing, physical on-site services, or direct handling of order fulfillments.

Client Participation

- Timely Information Provision: Effective maintenance requires up-to-date information. Clients are expected to provide all necessary content updates, changes, and instructions relevant to their entire account promptly.

- Engagement and Communication: Responsive and regular communication from clients is essential. This ensures that maintenance tasks are completed efficiently and according to your expectations.